Q1: Does it work with phone cases?
A: Absolutely! This product is engineered to charge seamlessly through cases up to 8mm thick, whether they are made of plastic, silicone, or TPU materials.Q2: Why does my device charge slowly?
A: To enjoy optimal charging speeds, please ensure your phone supports 15W wireless charging. If your device is non-Qi, it may charge at lower power levels.
Q: How long will you reply to me?
A: We prioritize swift communication and will reach out to you at the earliest opportunity, guaranteed within 12 hours.
Q: Can I get some samples?
A: Certainly! We offer sample orders for you to conduct a thorough quality check and market test, although the express shipping cost will be your responsibility.
Q: How soon can you arrange your production?
A: Production will commence immediately upon receiving your product confirmation and prepayment, ensuring a swift start to your order.
Q: What's the delivery time?
A: For small orders, expect delivery within approximately 3-5 working days, while larger orders typically require 10-15 days.
Q: How do you control your quality?
A: Our quality control is rigorous, encompassing three inspection steps (original materials, during production, and finished goods) along with a robust warranty service offering a 1-year free replacement for any non-human damage.
Q: What certificates do you have?
A: We hold ISO9000, CE, Explosion-proof certification, and are RoHs ready. Prior to delivery, we also provide quality and safety inspection certifications issued by third parties.
Q: Could I visit your factory?
A: We warmly welcome you to visit! Simply fly to Xian Yang airport, and it would be our great pleasure to host you.
Q: What's your warranty terms?
A: We proudly offer a comprehensive 12-month warranty period.
Q: Can you provide OEM & Customized service?
A: Yes, we excel in both OEM and ODM services, backed by our professional R&D department ready to deliver tailored solutions for your needs.
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