Q1: Is compatibility ensured with phone cases?
A: Absolutely! Our charger is engineered to work seamlessly through cases up to 8mm thick, whether they are made of plastic, silicone, or TPU.Q2: Why might my device experience slow charging speeds?
A: To achieve optimal charging efficiency, ensure your phone supports 15W wireless charging. Be aware that non-Qi devices may experience lower power outputs.
Q: What is the expected response time to inquiries?
A: We are committed to prompt communication and will reach out within 12 hours.
Q: Is it possible to request samples?
A: Certainly, sample orders are available for thorough quality checks and market assessments. Please note that express shipping costs are the responsibility of the requester.
Q: When can production commence?
A: Production is initiated promptly upon receiving your product confirmation and prepayment.
Q: What are your delivery timelines?
A: Typically, delivery for small orders is within 3-5 working days, while larger orders require 10-15 days.
Q: What measures are in place for quality control?
A: We employ a rigorous three-step inspection process encompassing raw materials, production, and finished goods. Our robust warranty service includes one year of complimentary replacements for non-human damage.
Q: What certifications have you obtained?
A: Our credentials include ISO9000, CE, Explosion-proof certification, and RoHS. Prior to delivery, we can also provide third-party quality and safety inspection certifications for added assurance.
Q: Is visiting your factory an option?
A: You are most welcome! Simply fly to Xian Yang Airport, and it would be our immense pleasure to host you.
Q: What are your warranty terms?
A: We proudly offer a comprehensive 12-month warranty period, ensuring peace of mind.
Q: Are OEM and customized services offered?
A: Indeed, we provide both OEM and ODM services. Our dedicated R&D department is equipped to deliver tailored, professional solutions to meet your needs.
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