Q1: Is it compatible with phone cases?
A: Absolutely! It charges seamlessly through cases up to 8mm thick, whether they're made of plastic, silicone, or TPU.Q2: What could be causing my device to charge slowly?
A: Ensure your phone supports 15W wireless charging. Non-Qi devices might experience reduced power.
Q: How long will it take for you to reply?
A: We promise to contact you promptly, within a maximum of 12 hours.
Q: Is it possible to receive some samples?
A: Yes, sample orders are available for quality checks and market testing. However, the express cost will be your responsibility.
Q: How quickly can you initiate production?
A: Production begins immediately upon your product confirmation and receipt of prepayment.
Q: What is the estimated delivery time?
A: Delivery usually takes about 3-5 working days for small orders and 10-15 days for larger ones.
Q: How do you ensure product quality?
A: Our quality control includes three thorough inspection steps (original, production, and finished goods) and a robust warranty service, offering a free replacement for any non-human-caused damage within one year.
Q: What certifications do you hold?
A: We are certified with ISO9000, CE, Explosion-proof certification, and RoHs. Additionally, we can provide quality and safety inspection certification from third parties prior to delivery.
Q: May I visit your factory?
A: You are most welcome! Fly into Xian Yang airport, and it would be our pleasure to host you.
Q: What are your warranty terms?
A: We offer a comprehensive 12-month warranty period.
Q: Can you provide OEM & Customized services?
A: Yes, we offer both OEM and ODM services. Our professional R&D department is equipped to deliver tailored solutions to meet your specific needs.
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