Q1: Can it be used with phone cases?
A: Absolutely! It seamlessly charges through cases up to 8mm thick, whether they are made of plastic, silicone, or TPU.Q2: What causes my device to charge slowly?
A: Make sure your phone is compatible with 15W wireless charging. Non-Qi devices may experience reduced power.
Q: How quickly can I expect a response?
A: We will reach out to you promptly, ensuring a response within 12 hours.
Q: Is it possible to receive sample products?
A: Yes, sample orders are available for quality assessment and market testing. However, the express cost is your responsibility.
Q: How soon can the production process begin?
A: Production kicks off immediately upon receiving your product confirmation and prepayment.
Q: What is the estimated delivery timeline?
A: Typically, small orders are delivered within 3-5 working days, whereas larger orders take about 10-15 days.
Q: How is quality control managed?
A: We implement a rigorous three-step inspection process, covering initial, production, and finished goods. Plus, enjoy a robust warranty service, offering a one-year free replacement for non-human damage.
Q: Which certifications are held by the company?
A: We are ISO9000, CE, and Explosion-proof certified, with RoHs readiness. Additionally, we can provide third-party quality and safety inspection certifications prior to delivery.
Q: Is it possible to tour your factory?
A: We warmly welcome you! Simply fly to Xian Yang airport, and it would be our pleasure to host you.
Q: What are your warranty terms?
A: Enjoy a comprehensive 12-month warranty period.
Q: Do you offer OEM and customized services?
A: Yes, both OEM and ODM services are available. Our professional R&D department is equipped to provide expert solutions tailored to your needs.
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