Q1: Does it work with phone cases?
A: Absolutely! Our device efficiently charges through protective cases up to 8mm thick, whether they are made of plastic, silicone, or TPU.Q2: Why does my device charge slowly?
A: Ensure your phone is compatible with 15W wireless charging. Non-Qi devices may experience reduced power.
Q: How long will you reply me?
A: We are committed to responding to you promptly, within a maximum of 12 hours.
Q: Can I get some samples?
A: Yes, we offer sample orders for quality checks and market testing. However, the express shipping cost is your responsibility.
Q: How soon can you arrange your production?
A: Upon receiving your product confirmation and prepayment, we will initiate production immediately.
Q: What's the delivery time?
A: Delivery typically occurs within 3-5 working days for small orders and 10-15 days for larger orders.
Q: How do you control your quality?
A: Our rigorous quality control process involves three inspection stages: initial, in-production, and final product checks, complemented by a robust 1-year warranty covering free replacements for non-human damage.
Q: What certificates do you have?
A: We are certified with ISO9000, CE, Explosion-proof certification, and RoHs compliance. Additionally, third-party quality and safety inspection certifications are available before delivery.
Q: Could I visit your factory?
A: We warmly welcome you! Please fly to Xian Yang airport. It would be our pleasure to host you.
Q: What's your warranty terms?
A: We provide a comprehensive 12-month warranty period.
Q: Can you provide OEM & Customized service?
A: Yes, OEM and ODM services are available. Our dedicated R&D department is ready to provide professional solutions tailored to your needs.
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