Q1: Can it be used with phone cases?
A: Absolutely! It charges seamlessly through cases up to 8mm thick, whether they're plastic, silicone, or TPU.Q2: What could cause my device to charge slowly?
A: Make sure your phone is compatible with 15W wireless charging. Non-Qi devices may experience reduced power levels.
Q: When can I expect a response from you?
A: We strive to respond promptly, ensuring contact within 12 hours.
Q: Is it possible to receive samples?
A: Certainly! Sample orders are available for you to assess quality and test the market. Please note, express shipping costs are your responsibility.
Q: How quickly can you begin production?
A: Production begins immediately upon receiving your confirmation and prepayment.
Q: What is the estimated delivery time?
A: For small orders, expect delivery within 3-5 working days, while larger orders may take 10-15 days.
Q: How do you maintain quality control?
A: Our rigorous quality control involves three inspection stages—initial, in-production, and final goods—complemented by a robust warranty service offering free replacements for a year, barring human-induced damage.
Q: What certifications do you hold?
A: We are accredited with ISO9000, CE, Explosion-proof certification, and RoHs compliance. Prior to shipping, we can also provide quality and safety inspection certifications issued by third-party organizations.
Q: Is it possible to tour your factory?
A: You are warmly invited to visit us! Simply fly to Xian Yang airport, and it will be our great pleasure to host you.
Q: What are your warranty terms?
A: We provide a comprehensive 12-month warranty period.
Q: Do you offer OEM and Customized services?
A: Yes, we offer both OEM and ODM services. Our professional R&D department is ready to deliver tailor-made solutions for your needs.
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