Q1: Is the product compatible with phone cases?
A: Absolutely! It efficiently charges through cases up to 8mm thick, whether they are made of plastic, silicone, or TPU.Q2: What could cause my device to charge at a slower rate?
A: To maximize charging efficiency, ensure your phone is compatible with 15W wireless charging. Note that non-Qi devices might experience lower power delivery.
Q: How quickly will you respond to my inquiry?
A: We prioritize swift communication and will get back to you within 12 hours.
Q: Is it possible to obtain samples?
A: Certainly, sample orders are available for quality verification and market testing. Please note that you would need to cover the express shipping cost.
Q: When can you commence production?
A: Production begins promptly upon receiving your product confirmation and the required prepayment.
Q: What is the estimated delivery time?
A: For small orders, the delivery time is typically 3-5 working days, while larger orders may take 10-15 days.
Q: How is quality assurance handled?
A: We implement a robust three-step inspection process covering original, in-production, and finished goods, complemented by an excellent warranty service that offers a 1-year free replacement for any manufacturing defects.
Q: Which certifications have you obtained?
A: We hold ISO9000, CE, Explosion-proof certification, and RoHs compliance. Additionally, we can provide third-party quality and safety inspection certifications prior to delivery.
Q: May I visit your factory?
A: Absolutely welcome! We would be delighted to host you. Please fly into Xian Yang airport for your convenience.
Q: What are your warranty terms?
A: We provide a comprehensive 12-month warranty period.
Q: Do you offer OEM and customized services?
A: Yes, we proudly offer both OEM and ODM services. Our dedicated R&D department is equipped to deliver professional and customized solutions tailored to your needs.
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