Q1: Is the product compatible with phone cases?
A: Absolutely! It efficiently charges through cases up to 8mm thick, whether they're plastic, silicone, or TPU.Q2: What might cause my device to charge at a slower rate?
A: Please verify that your phone is equipped to support 15W wireless charging. Devices that are non-Qi may experience reduced power levels.
Q: What is your response time for inquiries?
A: Our team will reach out to you promptly, ensuring a response within 12 hours.
Q: Is it possible to request samples?
A: Certainly, sample orders are available for you to conduct quality checks and market tests. However, please note that express shipping costs will need to be covered by you.
Q: How quickly can production commence?
A: Production will begin immediately upon receiving both your product confirmation and the prepayment.
Q: Can you provide the expected delivery timeframe?
A: For small orders, anticipate delivery within 3-5 working days, while larger orders may require 10-15 days.
Q: What are your quality control measures?
A: We implement a rigorous three-step inspection process covering original, in-production, and finished goods. Additionally, we offer excellent warranty service, with a 1-year free replacement policy excluding human damage.
Q: Which certifications do you hold?
A: Our certifications include ISO9000, CE, Explosion-proof certification, and RoHs readiness. Prior to delivery, we can also provide quality and safety inspection certifications by third-party organizations.
Q: Is it possible to visit your factory?
A: We'd be delighted to welcome you! Please fly to Xian Yang airport. It would be our pleasure to host you.
Q: Could you outline your warranty terms?
A: We proudly offer a comprehensive 12-month warranty period.
Q: Can you provide OEM and customized services?
A: Yes, both OEM and ODM services are available. Our professional R&D department is ready to provide you with expert solutions tailored to your needs.
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