Q1: Does it work with phone cases?
A: Absolutely! It charges seamlessly through cases up to 8mm thick, whether they're made of plastic, silicone, or TPU.Q2: Why does my device charge slowly?
A: Ensure your phone is compatible with 15W wireless charging. For non-Qi devices, lower power may apply.
Q:How long will you reply me?
A: We are committed to swift communication and will respond to you within 12 hours.
Q: Can I get some samples?
A: Certainly, sample orders are available for quality checks and market testing. However, please note that you will need to cover the express shipping costs.
Q: How soon can you arrange your production?
A: Production will commence immediately upon receiving your product confirmation and prepayment.
Q: What''s delivery time?
A: Delivery typically takes about 3-5 working days for small orders and 10-15 days for larger orders.
Q:How do you control your quality ?
A: We employ a robust quality control system with three inspection steps: original materials, production, and finished goods. Plus, we offer an exceptional warranty service—1 year free replacement for any non-human damage issues.
Q: What certificates do you have ?
A: Our certifications include ISO9000, CE, Explosion-proof certification, and RoHS compliance. Additionally, we can provide quality and safety inspection certifications from third parties before delivery.
Q:Could I visit your factory?
A: We warmly welcome you! Please fly into Xi'an Yang Airport. It would be our great pleasure to host you.
Q: What''s your warranty terms?
A: We offer a comprehensive 12-month warranty period.
Q:can you provide OEM & Customized service?
A: Yes, we specialize in OEM and ODM services, supported by our professional R&D department, which can provide tailored solutions to meet your needs.
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