Q1: Is compatibility with phone cases ensured?
A: Absolutely! Our device functions seamlessly with phone cases up to 8mm in thickness, whether they are plastic, silicone, or TPU.Q2: Why is my device charging at a reduced speed?
A: Please verify that your phone supports 15W wireless charging. Non-Qi devices might experience lower power efficiency.
Q: What is the expected response time for inquiries?
A: We are committed to responding to your queries promptly and will ensure contact within 12 hours.
Q: Is it possible to request samples?
A: Yes, we offer sample orders for you to assess quality and conduct market testing. Please note, the cost of express shipping will be your responsibility.
Q: How quickly can production be initiated?
A: Production commences immediately upon your product confirmation and receipt of prepayment.
Q: What are the expected delivery times?
A: Delivery typically takes 3-5 working days for small orders and 10-15 days for larger orders.
Q: What measures are in place for quality control?
A: Our quality control includes three inspection stages: raw materials, production process, and finished goods, complemented by a robust warranty service offering a 1-year free replacement for non-human induced damages.
Q: What certifications do you hold?
A: We are certified with ISO9000, CE, Explosion-proof certification, and RoHs compliance. Additionally, we can provide third-party quality and safety inspection certifications prior to delivery.
Q: Is a visit to your factory possible?
A: Absolutely welcome! We are delighted to host you. Please fly to Xian Yang airport for your visit.
Q: What are your warranty terms?
A: We provide a comprehensive 12-month warranty period.
Q: Do you offer OEM and customized services?
A: Yes, we provide both OEM and ODM services. Our professional R&D department is capable of delivering tailored solutions to meet your needs.
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