Q1: Does it work with phone cases?
A: Absolutely! Our device efficiently charges through cases up to 8mm thick, whether they're made of plastic, silicone, or TPU.Q2: Why does my device charge slowly?
A: To ensure optimal charging, verify that your phone supports 15W wireless charging. Non-Qi devices may experience reduced power levels.
Q: How long will you reply me?
A: We are committed to prompt communication and will respond to you within 12 hours.
Q: Can I get some samples?
A: Certainly! Sample orders are available for both quality assessment and market testing. However, please note that you will need to cover the express shipping cost.
Q: How soon can you arrange your production?
A: Immediately upon receiving your product confirmation and prepayment, we will commence production without delay.
Q: What's delivery time?
A: For small orders, expect a delivery time of approximately 3-5 working days, whereas larger orders may require 10-15 days.
Q: How do you control your quality?
A: We implement a rigorous three-step inspection process covering original materials, production, and finished goods, complemented by our excellent warranty service offering a free replacement within one year for non-human damage.
Q: What certificates do you have?
A: We hold ISO9000, CE, Explosion-proof certification, and RoHS compliance. Additionally, before delivery, we can provide quality and safety inspection certifications from third parties.
Q: Could I visit your factory?
A: We warmly welcome you to visit! Please fly to Xian Yang Airport. It would be a great pleasure for us to host you.
Q: What's your warranty terms?
A: We proudly offer a comprehensive 12-month warranty period for all our products.
Q: Can you provide OEM & Customized service?
A: Yes, we offer both OEM and ODM services. Our professional R&D department is ready to deliver expert solutions tailored to your needs.
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