Q: How long will you reply to me?
A: We are committed to prompt communication and will reach out to you within 12 hours.
Q: Can I get some samples?
A: Absolutely! We offer sample orders for quality assessment and market exploration. Please note that express shipping costs are to be covered by you.
Q: How soon can you arrange your production?
A: Production will commence immediately upon receiving your product confirmation and prepayment.
Q: What's the delivery time?
A: We typically deliver within 3-5 working days for small orders and within 10-15 days for larger orders.
Q: How do you control your quality?
A: Our quality control system includes three rigorous inspection stages (initial, during production, and post-production) along with a solid warranty service offering a one-year replacement guarantee for non-human damages.
Q: What certificates do you have?
A: We possess ISO9000, CE, and Explosion-proof certifications, with RoHs compliance. Additionally, third-party quality and safety inspection certificates are available prior to delivery.
Q: Could I visit your factory?
A: You are warmly welcome! Please fly to Xi'an Yang Airport. It would be our pleasure to host you.
Q: What's your warranty terms?
A: We provide a comprehensive 12-month warranty period.
Q: Can you provide OEM & Customized service?
A: Yes, we offer both OEM and ODM services. Our professional R&D department is equipped to develop tailored solutions to meet your specific needs.