Q: How long will you reply to me?
A: We pledge to contact you swiftly, within a maximum timeframe of 12 hours.
Q: Can I get some samples?
A: Absolutely, sample orders are available for quality assessment and market evaluation. Please note that the express cost is the responsibility of the buyer.
Q: How soon can you arrange your production?
A: Following your product confirmation and receipt of prepayment, production will commence immediately without delay.
Q: What's the delivery time?
A: For small orders, expect a delivery time of approximately 3-5 working days, while larger orders may take 10-15 days.
Q: How do you control your quality?
A: We employ a rigorous three-step inspection process (covering initial, production, and finished goods) complemented by a robust warranty service—offering a one-year replacement guarantee for defects not caused by human damage.
Q: What certificates do you have?
A: We hold ISO9000, CE, and Explosion-proof certifications, with RoHS compliance. Additionally, third-party quality and safety inspection certifications can be provided prior to delivery.
Q: Could I visit your factory?
A: You are most welcome! Simply fly to Xi'an Yang airport, and we would be delighted to host you.
Q: What's your warranty terms?
A: We proudly offer a comprehensive warranty period of 12 months.
Q: Can you provide OEM & Customized service?
A: Yes, we offer both OEM and ODM services. Our professional R&D department is equipped to deliver expert solutions tailored to your needs.
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