Q: How long will you reply to me?
A: We are committed to prompt communication and will reach out to you as soon as possible, and certainly within 12 hours.
Q: Can I get some samples?
A: Absolutely, sample orders are available for you to conduct quality checks and market testing. Please note that the express cost will be at your expense.
Q: How soon can you arrange your production?
A: Upon receiving your product confirmation and prepayment, we will promptly initiate the production process without delay.
Q: What's the delivery time?
A: The delivery time for small orders is typically about 3-5 working days, while larger orders may take approximately 10-15 days.
Q: How do you control your quality?
A: We implement a rigorous three-step inspection process (covering raw materials, production, and finished goods) complemented by a robust warranty service offering a one-year period to replace items free of charge, provided there is no human-induced damage.
Q: What certificates do you have?
A: We are certified with ISO9000, CE, Explosion-proof certification, and RoHs compliance. Prior to delivery, we can also provide quality and safety inspection certifications issued by third-party entities.
Q: Could I visit your factory?
A: We warmly welcome your visit! Simply fly to Xian Yang airport, and we would be delighted to host you.
Q: What's your warranty terms?
A: We are pleased to offer a comprehensive 12-month warranty period.
Q: Can you provide OEM & Customized service?
A: Certainly, we offer both OEM and ODM services. Our professional R&D department is equipped to provide tailored solutions to meet your specific needs.
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