Q: How long will you reply to me?
A: We are committed to responding promptly, with contact guaranteed within 12 hours.
Q: Can I get some samples?
A: Yes, we offer sample orders for quality assurance and market evaluation. Please note, express shipping costs apply.
Q: How soon can you arrange your production?
A: Upon receiving your product confirmation and prepayment, production will commence immediately, ensuring a swift start.
Q: What's the delivery time?
A: Expect a delivery timeline of approximately 3-5 working days for small orders and 10-15 days for larger orders.
Q: How do you control your quality?
A: Our quality control process includes three rigorous inspection stages (initial, production, and final) complemented by an excellent warranty service, offering a free replacement within one year, excluding human-induced damage.
Q: What certificates do you have?
A: Our certifications include ISO9000, CE, Explosion-proof certification, and RoHS compliance. Prior to delivery, we also provide quality and safety inspection certifications from third-party auditors.
Q: Could I visit your factory?
A: Absolutely, we warmly welcome you to visit! Fly into Xian Yang Airport—we would be delighted to host you.
Q: What's your warranty terms?
A: We provide a comprehensive 12-month warranty period.
Q: Can you provide OEM & Customized service?
A: Yes, we offer both OEM and ODM services. Our skilled R&D department is ready to deliver tailored solutions to meet your needs.