Q: How long will it take for you to respond?
A: We strive to get back to you promptly, certainly within 12 hours.
Q: Is it possible to receive some samples?
A: Absolutely, sample orders are available for assessing quality and testing the market. However, the express shipping cost will be your responsibility.
Q: How quickly can you initiate production?
A: Production commences immediately upon receiving your product confirmation and the prepayment.
Q: What is the delivery timeframe?
A: For small orders, it typically takes about 3-5 working days, while larger orders may require 10-15 days.
Q: How do you ensure quality control?
A: We implement a three-step inspection process (original materials, during production, and finished products) plus a robust warranty service (offering a free replacement within one year for any non-human-induced damage).
Q: What certifications do you hold?
A: Our certifications include ISO9000, CE, Explosion-proof certification, and RoHS compliance. Additionally, prior to delivery, we can provide quality and safety inspection certifications issued by third-party agencies.
Q: May I visit your factory?
A: You are most welcome! Please fly to Xian Yang airport. It would be our pleasure to host you.
Q: What are your warranty terms?
A: We offer a warranty period of 12 months.
Q: Can you offer OEM & Customized services?
A: Yes, both OEM and ODM services are available. Our professional R&D department is equipped to provide expert solutions tailored to your needs.
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