Q: How long will you reply to me?
A: We are committed to responding promptly, ensuring that you hear from us within 12 hours.
Q: Can I get some samples?
A: Absolutely, sample orders are available for quality checks and market testing. Please note, you will need to cover the express shipping cost.
Q: How soon can you arrange your production?
A: We will commence production immediately upon receiving your product confirmation and prepayment.
Q: What's the delivery time?
A: Typically, delivery takes about 3-5 working days for small orders and 10-15 days for larger orders.
Q: How do you control your quality?
A: Our quality control process includes three inspection phases (original, production, and finished goods), complemented by our robust warranty service, which offers a one-year free replacement for any non-human caused damage.
Q: What certificates do you have?
A: We hold ISO9000, CE, Explosion-proof certification, and RoHs readiness. Additionally, we offer third-party quality and safety inspection certifications before the goods are dispatched.
Q: Could I visit your factory?
A: We warmly welcome you to visit! Simply fly into Xian Yang airport. It would be a great pleasure to host you.
Q: What's your warranty terms?
A: We proudly offer a 12-month warranty period.
Q: Can you provide OEM & Customized service?
A: Yes, we offer both OEM and ODM services. Our expert R&D department is equipped to deliver professional solutions tailored to your needs.