Q: How long will you take to reply to me?
A: We are committed to excellence in communication and will respond to your inquiries within a swift 12-hour window.
Q: Can I request some samples?
A: Certainly! Sample orders are enthusiastically available for you to assess our outstanding quality and test in your market. Kindly note that express shipping costs will be your responsibility.
Q: How quickly can you commence production?
A: Our production kicks off immediately upon receiving your product confirmation and the necessary prepayment, ensuring a seamless start to your order.
Q: What is your delivery time frame?
A: For small orders, expect delivery in just 3-5 working days! Larger orders are efficiently handled within 10-15 days, keeping your timelines in mind.
Q: How do you ensure quality control?
A: We have an unwavering commitment to quality through a meticulous three-stage inspection process, covering initial, in-production, and final product checks. Additionally, we provide an exceptional warranty service with a 1-year free replacement for any non-human-related damages, ensuring peace of mind.
Q: What certifications have you obtained?
A: Our products are fortified with prominent certifications including ISO9000, CE, Explosion-proof, and RoHS compliance. We also offer third-party quality and safety inspection certifications before delivery for your assurance.
Q: May I visit your factory?
A: We warmly welcome you to experience our facility firsthand! Fly into Xian Yang airport, and we would be delighted to host your visit, offering a glimpse into our operations and hospitality.
Q: What are your warranty terms?
A: Enjoy a comprehensive 12-month warranty period, designed to provide you with the utmost confidence in our product's reliability.
Q: Are OEM and Customized services available?
A: Yes, we proudly offer OEM and ODM services! Our expert R&D department is fully equipped to craft tailored solutions that meet your specific needs, ensuring a perfect fit for your requirements.
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