Q: How long will you take to reply to me?
A: At Xi'an Yunyi Instrument Co., Ltd., we are committed to excellence in customer service. Expect a swift response, as we aim to contact you within 12 hours, ensuring your queries are addressed promptly.
Q: Can I request some samples?
A: Certainly! We offer sample orders to facilitate your evaluation of our Industrial Portable Pneumatic Pressure Calibrator's quality and suitability for your market needs. Please be advised that the express shipping costs will be your responsibility.
Q: How quickly can you commence production?
A: Production will commence immediately after we receive your confirmation and prepayment, allowing us to start crafting your order with precision and speed.
Q: What is your delivery time frame?
A: For your convenience, smaller orders are delivered within a swift 3-5 working days. Larger orders, requiring more detailed handling, are completed within 10-15 days, ensuring timely fulfillment.
Q: How do you ensure quality control?
A: Quality is our hallmark. We maintain a stringent quality control protocol that includes initial, in-production, and final inspections. Additionally, our outstanding warranty service offers a 1-year free replacement for any defects unrelated to human error, guaranteeing your satisfaction.
Q: What certifications have you obtained?
A: Our dedication to quality and safety is reflected in our certifications: ISO9000, CE, Explosion-proof certification, and RoHS compliance. We also offer third-party quality and safety inspection certifications prior to delivery, ensuring the highest standards are met.
Q: May I visit your factory?
A: We invite you to experience our state-of-the-art facilities firsthand. Fly into Xian Yang airport, and we will be delighted to host you, providing a comprehensive tour of our factory and operations.
Q: What are your warranty terms?
A: Our products come with a robust 12-month warranty, reflecting our confidence in their durability and performance.
Q: Are OEM and Customized services available?
A: Yes, we proudly offer OEM and ODM services. Our skilled R&D department is poised to deliver innovative and customized solutions that align with your unique specifications, ensuring your complete satisfaction.
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