Q: How long will you take to reply to me?
A: We are committed to providing an exceptionally swift response and will get back to you within a remarkable 12-hour timeframe.
Q: Can I request some samples?
A: Absolutely! We offer sample orders, perfect for quality assessment and market testing. Please be aware that the express shipping cost will be your responsibility.
Q: How quickly can you commence production?
A: We kickstart production immediately after receiving your product confirmation and prepayment, ensuring a seamless and speedy process.
Q: What is your delivery time frame?
A: For smaller orders, expect delivery within 3-5 working days. Larger orders are efficiently managed within a 10-15 day timeframe.
Q: How do you ensure quality control?
A: Our meticulous quality control protocol involves three thorough inspection stages: initial, in-production, and final product checks. Additionally, we stand by our products with an outstanding 1-year free replacement warranty for any non-human-related damages.
Q: What certifications have you obtained?
A: We proudly hold ISO9000, CE, Explosion-proof certification, and RoHS compliance. Moreover, third-party quality and safety inspection certifications can be furnished prior to delivery, ensuring full compliance and trust.
Q: May I visit your factory?
A: We warmly invite you to visit! Just arrive at Xian Yang airport, and it would be our honor to host your tour.
Q: What are your warranty terms?
A: Our products come with a comprehensive 12-month warranty, ensuring peace of mind and quality assurance.
Q: Are OEM and Customized services available?
A: Indeed, we provide exemplary OEM and ODM services. With our skilled R&D department, you receive expert solutions tailored to meet your specific needs.
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