Q1: Is the product compatible with phone cases?
A: Absolutely! Our product is masterfully engineered to charge seamlessly through cases up to 8mm thick, whether they are crafted from plastic, silicone, or TPU, ensuring uninterrupted power delivery.Q2: What might cause my device to charge at a slower rate?
A: Please ensure your phone is equipped to support 15W wireless charging. Devices that lack Qi technology may experience reduced power levels, so compatibility is key for optimal performance.
Q: What is your response time for inquiries?
A: Our dedicated team is wholeheartedly committed to prompt communication, ensuring a response within an impressive 12-hour window.
Q: Is it possible to request samples?
A: Certainly! Sample orders are available for conducting thorough quality checks and market tests. Please be aware that express shipping costs will be your responsibility.
Q: How quickly can production commence?
A: Production will commence immediately upon the receipt of both your product confirmation and prepayment, ensuring a swift and efficient start.
Q: Can you provide the expected delivery timeframe?
A: For small orders, anticipate delivery within 3-5 working days, while larger orders may necessitate a 10-15 day timeframe, ensuring timely fulfillment.
Q: What are your quality control measures?
A: We employ a stringent three-step inspection process, encompassing original goods, in-production items, and finished products. Furthermore, we provide an outstanding warranty service, offering a 1-year free replacement policy, excluding human damage.
Q: Which certifications do you hold?
A: Our certifications are a testament to our quality, including ISO9000, CE, Explosion-proof certification, and RoHs readiness. We can also supply quality and safety inspection certifications by reputable third-party organizations prior to delivery.
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