Q: How long will you take to reply to me?
A: We pride ourselves on our swift communication, ensuring you receive a response within a mere 12 hours.
Q: Can I request some samples?
A: Certainly! We offer sample orders to facilitate both quality assessment and market testing. Please be aware that the express shipping cost is your responsibility.
Q: How quickly can you commence production?
A: As soon as we receive your product confirmation and prepayment, we will seamlessly kick-start the production process.
Q: What is your delivery time frame?
A: For smaller orders, expect a swift delivery within 3-5 working days. Larger orders will be efficiently delivered in 10-15 days.
Q: How do you ensure quality control?
A: We implement a meticulous quality control system, encompassing three thorough inspection stages: the initial assessment, in-production scrutiny, and final product evaluation. Enjoy peace of mind with our outstanding warranty service, offering a 1-year free replacement for any damages not caused by human error.
Q: What certifications have you obtained?
A: We are proud holders of ISO9000, CE, Explosion-proof certification, and RoHS compliance. Additionally, we provide third-party quality and safety inspection certifications prior to delivery for your assurance.
Q: May I visit your factory?
A: We extend a warm invitation for you to visit us! Arrive at Xian Yang airport, and we would be delighted to host your visit personally.
Q: What are your warranty terms?
A: We offer a robust 12-month warranty, ensuring comprehensive coverage for your peace of mind.
Q: Are OEM and Customized services available?
A: Absolutely! We provide both OEM and ODM services, supported by our expert R&D department, ready to deliver customized solutions tailored precisely to your needs.
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