Q: How long will you take to reply to me?
A: We strive to deliver exceptional customer service and aim to get back to you within a mere 12 hours, ensuring your inquiries are handled with utmost priority.
Q: Can I request some samples?
A: Absolutely, you can request sample orders to experience the quality firsthand and perform market assessments. Do note that the express shipping cost will be borne by you, ensuring a seamless sampling process.
Q: How quickly can you commence production?
A: As soon as we receive your product confirmation and the prepayment, we are poised to start the production process immediately, guaranteeing a swift transition from order to production.
Q: What is your delivery time frame?
A: Our efficient delivery system ensures that small orders reach you in just 3-5 working days, while larger ones are delivered within 10-15 days, keeping your schedule in mind.
Q: How do you ensure quality control?
A: We implement a meticulous quality control process, involving initial, in-production, and final inspections. Moreover, our 1-year warranty includes free replacements for any non-human-related damages, reflecting our commitment to excellence.
Q: What certifications have you obtained?
A: Our products are backed by prestigious certifications including ISO9000, CE, Explosion-proof, and RoHS compliance. Additionally, we offer third-party quality and safety inspections before delivery for your peace of mind.
Q: May I visit your factory?
A: We warmly invite you to visit our facilities! Simply fly into Xian Yang airport, and we'll ensure your visit is both comfortable and enlightening.
Q: What are your warranty terms?
A: We are proud to offer a comprehensive 12-month warranty period, highlighting our confidence in the durability and reliability of our products.
Q: Are OEM and Customized services available?
A: Certainly, we provide OEM and ODM services. Our expert R&D team is ready to deliver specialized solutions tailored precisely to your specifications, demonstrating our flexibility and innovation.
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