Q: How long will you take to reply to me?
A: We strive to respond promptly and will contact you within 12 hours.
Q: Can I request some samples?
A: Absolutely, sample orders are available for quality assessment and market testing. Please note that you will be responsible for the express shipping cost.
Q: How quickly can you commence production?
A: Upon receiving your product confirmation and prepayment, we will initiate production immediately.
Q: What is your delivery time frame?
A: For small orders, delivery typically takes 3-5 working days, while larger orders require 10-15 days.
Q: How do you ensure quality control?
A: Our rigorous quality control process includes three stages of inspection: initial, in-production, and final product checks. We also offer an exceptional warranty service, with a 1-year free replacement for any non-human-related damages.
Q: What certifications have you obtained?
A: We hold ISO9000, CE, Explosion-proof certification, and RoHS compliance. Third-party quality and safety inspection certifications are also available prior to delivery.
Q: May I visit your factory?
A: We warmly welcome you to visit! Fly into Xian Yang airport, and it would be our pleasure to host you.
Q: What are your warranty terms?
A: We offer a comprehensive 12-month warranty period.
Q: Are OEM and Customized services available?
A: Yes, we offer OEM and ODM services. Our professional R&D department is equipped to provide you with expert solutions tailored to your needs.
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