Q: How long will it take for you to respond to my inquiry?
A: Our dedicated team will reach out to you at the earliest possible convenience, guaranteed within 12 hours.
Q: Is it possible for me to obtain some samples?
A: Certainly! We offer sample orders for you to assess quality and test the market. Please note, express shipping costs are to be covered by you.
Q: How quickly can you initiate production?
A: As soon as we receive your confirmed order and prepayment, our production process will commence without delay.
Q: What is the delivery timeline for orders?
A: Delivery for small orders is typically within 3-5 business days, while larger orders may take 10-15 days.
Q: How is quality control maintained in your production?
A: Our rigorous quality control involves three inspection stages: initial materials, in-production, and finished products. Plus, we offer an exceptional warranty service—1 year with free replacement for any non-human damage.
Q: Which certifications do you possess?
A: Our products are certified with ISO9000, CE, Explosion-proof certification, and RoHS compliance. Additionally, third-party quality and safety inspection certifications are available prior to delivery.
Q: May I schedule a visit to your factory?
A: Absolutely! We warmly welcome you to visit us. Fly into Xi'an Yang Airport, and it will be our pleasure to host you.
Q: What are the terms of your warranty?
A: We proudly provide a 12-month warranty period.
Q: Can you offer OEM and Customized services?
A: Yes, we offer both OEM and ODM services. Our expert R&D department is ready to deliver tailored solutions to meet your needs.