Q: How long will it take for you to reply to me?
A: We are committed to reaching out to you promptly and will ensure a response within 12 hours.
Q: Is it possible to obtain some samples?
A: Absolutely! Sample orders are available for you to assess quality and conduct market tests, though the cost of express shipping will be your responsibility.
Q: How quickly can you initiate production?
A: Upon confirmation of your order and receipt of prepayment, we will immediately commence production.
Q: What is the estimated delivery time?
A: For smaller orders, anticipate a delivery time of 3-5 business days, whereas larger orders typically require 10-15 days.
Q: How do you ensure the quality of your products?
A: We implement a rigorous three-step inspection process (covering raw materials, production, and final products) complemented by an excellent warranty service, which includes a 1-year free replacement policy for issues not caused by human damage.
Q: What certifications do you hold?
A: We possess ISO9000, CE, Explosion-proof certification, and RoHS compliance. Additionally, we can provide third-party quality and safety inspection certifications before delivery.
Q: May I visit your factory?
A: You are warmly welcome to visit us! Please fly to Xi'an Xianyang Airport. It would be our great pleasure to host you.
Q: What are your warranty terms?
A: We provide a 12-month warranty period for your peace of mind.
Q: Can you offer OEM & Customized services?
A: Yes, we offer both OEM and ODM services. Our skilled R&D department is ready to deliver tailored solutions to meet your needs.