Q: How long will you reply to me? A: We prioritize swift communication, ensuring that you receive a response within a maximum of 12 hours.
Q: Can I get some samples? A: Certainly! Sample orders are available for quality assurance and market evaluation. Please note, the express shipping cost will be your responsibility.
Q: How soon can you arrange your production? A: We initiate production immediately upon your product confirmation and receipt of prepayment, ensuring timely delivery.
Q: What's the delivery time? A: Expect a prompt delivery: approximately 3-5 business days for small orders and 10-15 days for larger ones.
Q: How do you control your quality? A: Our rigorous quality control process includes three inspection stages—initial, in-production, and final—paired with a comprehensive warranty service: 1-year free replacement for non-human-induced damage.
Q: What certificates do you have? A: Our certifications include ISO9000, CE, Explosion-proof certification, and RoHS compliance. Additionally, third-party quality and safety inspection certificates can be provided before delivery.
Q: Could I visit your factory? A: Absolutely, we warmly welcome you! Please fly to Xi'an Yang Airport, and it would be our pleasure to host you.
Q: What's your warranty terms? A: We offer a comprehensive 12-month warranty, ensuring your satisfaction and peace of mind.
Q: Can you provide OEM & Customized service? A: Yes, we offer flexible OEM and ODM services. Our expert R&D department is ready to deliver tailored solutions to meet your specific needs.