Q: How quickly can I expect a response from you?
A: We are committed to reaching out to you at the earliest opportunity, ensuring a reply within 12 hours.
Q: Is it possible to obtain some samples?
A: Absolutely, a sample order is available for you to assess our product quality and test market potential. Please note, the express shipping cost will be your responsibility.
Q: How swiftly can you commence production?
A: Production will begin promptly upon receiving your product confirmation and the required prepayment.
Q: What is the delivery time frame?
A: Typically, small orders are delivered within 3-5 working days, while larger orders may take 10-15 days.
Q: How do you ensure quality control?
A: We adhere to a rigorous three-step inspection process (covering initial materials, production, and finished products) complemented by an exceptional warranty service. Enjoy a one-year warranty allowing free replacements, barring any damages from human factors.
Q: What certifications do you hold?
A: We proudly possess ISO9000, CE, Explosion-proof, and RoHs certifications. Additionally, we can provide third-party quality and safety inspection certifications before delivery.
Q: May I visit your manufacturing facility?
A: We would be delighted to welcome you! Please fly into Xian Yang airport. It would be our great pleasure to host you.
Q: What are your warranty terms?
A: We provide a comprehensive 12-month warranty period.
Q: Can you offer OEM and Customized services?
A: Yes, both OEM and ODM services are available. Our expert R&D department is ready to deliver professional solutions tailored to your needs.