Q: How soon can I expect a reply from you?
A: You can anticipate a response in no more than 12 hours, as we prioritize prompt communication.
Q: Is it possible to request some samples?
A: Absolutely! We offer sample orders for you to assess our exceptional quality and test the market. Please note that the express shipping cost is your responsibility.
Q: How quickly can production be initiated?
A: Production will commence immediately upon receiving your product confirmation along with the prepayment, ensuring efficiency and speed.
Q: What is the expected delivery timeframe?
A: Delivery typically occurs within 3-5 working days for small orders, while larger orders may take approximately 10-15 days.
Q: How is quality control managed in your company?
A: Our quality control is rigorous, involving three thorough inspection phases (original materials, production stages, and finished goods), complemented by a reliable 1-year warranty that covers replacements for non-human damage.
Q: Which certifications have you obtained?
A: We proudly hold ISO9000, CE, Explosion-proof certification, and RoHs compliance. Additionally, a third-party quality and safety inspection certificate can be provided prior to delivery.
Q: May I have the opportunity to visit your factory?
A: Certainly! We warmly invite you to fly into Xian Yang airport to visit our facilities. It would be our pleasure to host you.
Q: Could you elaborate on your warranty terms?
A: We provide a comprehensive 12-month warranty period to ensure your satisfaction and peace of mind.
Q: Are OEM and customized services offered?
A: Yes, we do offer both OEM and ODM services. Our expert R&D department is equipped to deliver tailored solutions that meet your specific needs.