Q: How long will you reply to me? A: We are committed to responding promptly and will get back to you within 12 hours.
Q: Can I get some samples? A: Absolutely! Sample orders are available for you to assess quality and explore market viability. Kindly note that the express shipping cost will be at your expense.
Q: How soon can you arrange your production? A: Upon receiving your product confirmation and prepayment, we will initiate production without delay.
Q: What's the delivery time? A: For small orders, anticipate a swift delivery within 3-5 working days, while larger orders typically require 10-15 days.
Q: How do you control your quality? A: Our quality control process involves three meticulous inspection stages—covering initial components, production, and finished goods—backed by a robust warranty service. Enjoy peace of mind with our 1-year warranty, offering free replacements for any non-human-related damages.
Q: What certificates do you have? A: We are proud holders of ISO9000, CE, Explosion-proof, and RoHS certifications. Additionally, we can provide third-party quality and safety inspection certifications prior to delivery.
Q: Could I visit your factory? A: We warmly welcome your visit! Simply fly to Xi'an Xianyang Airport, and it would be our pleasure to host you. Q: What are your warranty terms? A: We offer a comprehensive 12-month warranty period for your peace of mind.
Q: Can you provide OEM & Customized service? A: Yes, indeed! We offer both OEM and ODM services, supported by our expert R&D department ready to deliver tailored, professional solutions to meet your needs.