Q: How long will you reply to me? A: We are committed to prompt communication and will reach out to you within an efficient 12-hour window.
Q: Can I get some samples? A: Absolutely! We offer sample orders for you to assess quality and market viability. Please note, express shipping costs are the responsibility of the customer.
Q: How soon can you arrange your production? A: Production begins promptly once we receive your product confirmation and prepayment, ensuring swift commencement of your order.
Q: What's the delivery time? A: Typically, smaller orders are dispatched within 3-5 working days, while larger orders are fulfilled within 10-15 days, ensuring timely delivery.
Q: How do you control your quality? A: Our rigorous quality assurance involves three inspection phases: initial, production, and final goods. Coupled with our one-year warranty service, we ensure product excellence, offering free replacements for non-human damage within the warranty period.
Q: What certificates do you have? A: We hold ISO9000, CE, Explosion-proof certification, and RoHS compliance. Additionally, third-party quality and safety inspection certifications can be provided prior to delivery, ensuring total compliance and peace of mind.
Q: Could I visit your factory? A: We warmly welcome you to visit us! Simply fly to Xian Yang airport, and it would be our pleasure to host you.
Q: What's your warranty terms? A: We proudly offer a comprehensive 12-month warranty, underscoring our commitment to quality and customer satisfaction.
Q: Can you provide OEM & Customized service? A: Yes, indeed! We offer both OEM and ODM services. Our expert R&D department is at your service, ready to deliver professional, tailored solutions to meet your specific needs.