Q: How quickly can I expect a response from you?
A: We'll reach out to you at the earliest opportunity, guaranteed within 12 hours.
Q: Is it possible for me to obtain some samples?
A: Absolutely! We offer sample orders for quality assessment and market evaluation. Please note, the express shipping cost will be your responsibility.
Q: How swiftly can you commence production?
A: Upon receiving your confirmed order and prepayment, we initiate production right away to ensure timely delivery.
Q: What is your estimated delivery timeline?
A: For small orders, expect 3-5 working days for delivery. Larger orders typically take 10-15 days.
Q: How do you ensure the quality of your products?
A: Our comprehensive quality control includes three thorough inspections (initial, during production, and final product) plus a robust 1-year warranty. Any non-human damage will be covered free of charge.
Q: What certifications have you acquired?
A: We hold certifications like ISO9000, CE, Explosion-proof, and RoHs compliance. We can also provide third-party quality and safety inspection certificates prior to delivery.
Q: May I tour your manufacturing facility?
A: You are most welcome! Please fly to Xi'an Yang Airport. We would be delighted to have you visit us.
Q: Could you elaborate on your warranty policy?
A: We offer a comprehensive 12-month warranty period.
Q: Are OEM and customized services available?
A: Yes, we provide both OEM and ODM services. Our expert R&D team is equipped to deliver tailored solutions to meet your specific needs.
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