Q1: Is the product compatible with phone cases?
A: Absolutely! It charges efficiently through cases as thick as 8mm, whether they're plastic, silicone, or TPU, ensuring convenience and compatibility.Q2: What might cause my device to charge at a slower rate?
A: Please confirm that your phone is equipped to support 15W wireless charging. Devices that lack Qi compatibility may experience reduced power levels, affecting charging speed.
Q: What is your response time for inquiries?
A: Our dedicated team ensures a swift response, reaching out to you within 12 hours to address your inquiries promptly.
Q: Is it possible to request samples?
A: Certainly! We offer sample orders to facilitate your quality checks and market tests. Please be aware that express shipping costs will need to be borne by you.
Q: How quickly can production commence?
A: Production initiates immediately upon receiving your product confirmation and prepayment, expediting the manufacturing process.
Q: Can you provide the expected delivery timeframe?
A: For small orders, expect delivery within 3-5 working days, while larger orders might require 10-15 days, ensuring timely fulfillment.
Q: What are your quality control measures?
A: We employ a stringent three-step inspection process, encompassing original, in-production, and finished goods. Our outstanding warranty service includes a 1-year free replacement policy, excluding human-caused damage.
Q: Which certifications do you hold?
A: Our certifications comprise ISO9000, CE, Explosion-proof certification, and RoHs readiness. We can also provide third-party quality and safety inspection certifications before delivery.
Q: Is it possible to visit your factory?
A: We would be thrilled to welcome you! Kindly fly to Xian Yang airport, and we would be pleased to host your visit.
Q: Could you outline your warranty terms?
A: We offer an extensive 12-month warranty period, providing comprehensive coverage for our products.
Q: Can you provide OEM and customized services?
A: Yes, we offer both OEM and ODM services. Our expert R&D department is ready to deliver tailored solutions to meet your specific needs.
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