Q: How swiftly can I expect a reply from you?
A: We are committed to getting back to you at the earliest possible moment, and certainly within a 12-hour timeframe.
Q: Is it possible to receive samples for evaluation?
A: Absolutely! We offer sample orders to facilitate quality inspection and market testing. Please note, the express shipping costs will be your responsibility.
Q: How quickly can you commence production?
A: Upon receiving your product approval and the prepayment, we will promptly initiate production without delay.
Q: What is the estimated delivery time?
A: Delivery timelines are typically 3-5 business days for smaller orders and 10-15 days for larger orders.
Q: What measures do you take for quality assurance?
A: Our quality control is rigorous, involving three stages of inspection (incoming, production, and final products), complemented by a robust warranty service offering a one-year replacement free of charge, barring human-induced damages.
Q: What certifications have you obtained?
A: We proudly hold ISO9000, CE, Explosion-proof, and RoHS certifications. Additionally, third-party quality and safety inspection certifications are available prior to shipment.
Q: May I arrange a visit to your manufacturing facility?
A: You are warmly invited! Please fly to Xian Yang Airport. It would be our great pleasure to host you.
Q: Could you outline your warranty policy?
A: We provide a comprehensive 12-month warranty period.
Q: Are OEM & Customized services available?
A: Yes, both OEM and ODM services are available. Our expert R&D department is equipped to deliver tailored solutions to meet your specific needs.