Q: How long will it take for you to respond to me? A: We pride ourselves on our rapid and responsive customer service, aiming to reply with utmost promptness. Rest assured, you will receive a response within a guaranteed timeframe of 12 hours.
Q: Is it possible to obtain samples? A: Absolutely! We offer the option to order a sample for you to evaluate the top-notch quality and conduct a market assessment. Kindly note, express shipping fees are to be borne by you.
Q: How quickly can you commence production? A: Production kicks off immediately once the product is confirmed and prepayment is received, ensuring a seamless start without any unnecessary delays.
Q: What is your typical delivery time? A: For smaller orders, anticipate a swift lead time of 3-5 working days. Larger orders, however, will require a comprehensive lead time of 10-15 working days.
Q: How do you ensure the quality of your products? A: Our commitment to excellence is demonstrated through a meticulous three-step inspection process, covering raw materials, production phases, and the final products. This is further enhanced by our comprehensive warranty service, offering one year of free replacement, barring any human-induced damage.
Q: Which certifications and standards do you comply with? A: Our products proudly bear ISO9000 and CE certifications, complying with explosion-proof and RoHS standards. Moreover, we offer third-party quality and safety inspection certifications prior to delivery to ensure your peace of mind.
Q: May I arrange a visit to your factory? A: We warmly invite you to experience our facilities firsthand! Simply arrive at Xian Yang Airport, and we will be delighted to host you personally with a warm welcome.
Q: Could you elaborate on your warranty terms? A: We provide a strong and reliable warranty period of 12 months, ensuring your peace of mind and complete satisfaction with your purchase.
Q: Are OEM and customization services available? A: Certainly! We offer both OEM and ODM services, backed by our innovative R&D department, ready to design and develop bespoke solutions perfectly tailored to meet your individual requirements.
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