Q: How long will you reply to me?
A: We are committed to responding promptly, with a maximum response time of 12 hours, ensuring you receive the support you need when you need it.
Q: Can I get some samples?
A: Certainly! Sample orders are available for quality assessment and market evaluation. Please be aware that the express cost will be borne by the buyer.
Q: How soon can you arrange your production?
A: Upon confirmation of your product and receipt of prepayment, we will initiate production immediately, ensuring no delays in your project timeline.
Q: What's the delivery time?
A: For smaller orders, anticipate a delivery time of approximately 3-5 working days. Larger orders may require 10-15 days, ensuring timely delivery based on order volume.
Q: How do you control your quality?
A: Our quality control is rigorous, employing a comprehensive three-step inspection process (covering initial, production, and finished goods) complemented by a strong warranty service, which includes a one-year replacement guarantee for defects not caused by human damage.
Q: What certificates do you have?
A: We are proud holders of ISO9000, CE, and Explosion-proof certifications, with RoHS compliance. Furthermore, third-party quality and safety inspection certifications can be provided before delivery for your assurance.
Q: Could I visit your factory?
A: Absolutely! You are warmly invited to visit. Simply fly to Xi'an Yang airport, and we would be delighted to host your visit, giving you an opportunity to see our facilities firsthand.
Q: What's your warranty terms?
A: We confidently offer a comprehensive warranty period of 12 months, underscoring our commitment to quality and customer satisfaction.
Q: Can you provide OEM & Customized service?
A: Yes, we provide both OEM and ODM services. Our expert R&D department is fully equipped to deliver tailored solutions to meet your specific requirements, ensuring your needs are expertly addressed.