Q: How long will it take for you to respond to me? A: We pride ourselves on our exceptionally swift customer service, ensuring a prompt response within an impressive 12-hour window, so you never have to wait long for assistance.
Q: Is it possible to obtain samples? A: Absolutely! You are welcome to order a sample to evaluate the premium quality of our product and conduct an insightful market test. Kindly note that the cost of express shipping is your responsibility.
Q: How quickly can you commence production? A: Production kicks off immediately upon receiving product confirmation and prepayment, ensuring a seamless process with no unnecessary hold-ups.
Q: What is your typical delivery time? A: Expect a swift lead time of just 3-5 working days for smaller orders. Larger orders will be efficiently processed within 10-15 working days.
Q: How do you ensure the quality of your products? A: We uphold the highest quality standards with a meticulous three-step inspection covering original materials, production stages, and final goods. This is backed by a comprehensive one-year warranty offering free replacement for any defects, except those due to human-induced damage.
Q: Which certifications and standards do you comply with? A: Our products boast ISO9000 and CE certifications and meet explosion-proof and RoHS standards. We can also provide quality and safety inspection certifications from respected third-party entities before delivery.
Q: May I arrange a visit to your factory? A: We warmly welcome you to visit! Arrive at Xian Yang Airport, and we will be delighted to host you personally for a firsthand experience of our operations.
Q: Could you elaborate on your warranty terms? A: We offer a robust 12-month warranty period, ensuring your complete peace of mind and satisfaction with your valued purchase.
Q: Are OEM and customization services available? A: Certainly! We proudly offer both OEM and ODM services, with our expert R&D department ready to develop bespoke solutions tailored to your specific requirements.
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