Q: How quickly will I receive a response from your team?
A: We promise to get back to you at lightning speed, definitely within 12 hours.
Q: Is it possible to obtain some product samples?
A: Absolutely! We offer sample orders for you to assess quality and conduct market tests. Please note, the express shipping costs will be your responsibility.
Q: How swiftly can you commence your production process?
A: Upon receiving your confirmation and the prepayment, we are poised to kick-start production immediately.
Q: What is your estimated delivery timeline?
A: For smaller orders, expect a swift delivery in about 3-5 working days. Larger orders typically take between 10-15 days.
Q: What measures do you employ to ensure quality control?
A: We maintain rigorous quality control through three key inspections: original material, production, and finished goods. Plus, we offer an exceptional one-year warranty, replacing products free of charge if unaffected by human damage.
Q: Which certifications have you acquired?
A: Our products are backed by ISO9000, CE, Explosion-proof, and RoHs certifications. Additionally, we can provide third-party quality and safety inspection certification before delivery.
Q: May I arrange a visit to your factory?
A: We would be delighted to welcome you! Please fly to Xian Yang airport, and we will ensure your visit is a memorable one.
Q: What are your product warranty terms?
A: Our products come with a 12-month warranty period, ensuring peace of mind.
Q: Do you offer OEM and customized service options?
A: Certainly! We provide both OEM and ODM services. Our expert R&D department is dedicated to delivering tailored, professional solutions for you.