Q: How long will you reply to me? A: We prioritize your inquiries and will reach out to you promptly, ensuring a response within 12 hours.
Q: Can I get some samples? A: Absolutely! Sample orders are available for you to conduct quality checks and market tests. Kindly note that the express delivery cost will be borne by you.
Q: How soon can you arrange your production? A: Upon receiving your product confirmation and prepayment, we will initiate production without delay, ensuring swift and efficient processing.
Q: What's the delivery time? A: Typically, small orders are dispatched within 3-5 working days, while larger orders take approximately 10-15 days to complete.
Q: How do you control your quality? A: Our rigorous quality control process includes three inspection stages (original, production, and finished goods), complemented by an excellent warranty service. Enjoy peace of mind with our 1-year free replacement warranty, safeguarding against any non-human damage factors.
Q: What certificates do you have? A: We hold ISO9000, CE, Explosion-proof certification, and are RoHs ready. Additionally, prior to delivery, we can provide third-party issued quality and safety inspection certifications to assure you of our commitment to excellence.
Q: Could I visit your factory? A: We warmly welcome you to visit us! Just fly to Xian Yang airport, and it would be our great pleasure to host you. Q: What's your warranty terms? A: We proudly offer a comprehensive 12-month warranty period.
Q: Can you provide OEM & Customized service? A: Yes, indeed! We offer both OEM and ODM services, supported by our professional R&D department that is ready to deliver tailored and innovative solutions to meet your specific needs.