Q1: Is the product compatible with phone cases?
A: Certainly! Our product is designed to charge effortlessly through cases up to 8mm thick, whether they are crafted from plastic, silicone, or TPU.Q2: What might cause my device to charge at a slower rate?
A: Ensure your phone supports 15W wireless charging. Devices that are not Qi-enabled may experience reduced power levels.
Q: What is your response time for inquiries?
A: Our dedicated team is committed to reaching out promptly, ensuring you receive a response within 12 hours.
Q: Is it possible to request samples?
A: Absolutely, sample orders are available for you to evaluate quality and conduct market tests. Please note that express shipping costs will be your responsibility.
Q: How quickly can production commence?
A: Production will initiate immediately upon receiving your product confirmation along with the prepayment.
Q: Can you provide the expected delivery timeframe?
A: For smaller orders, expect delivery within 3-5 working days, while larger orders may take 10-15 days.
Q: What are your quality control measures?
A: We uphold a stringent three-step inspection process, covering initial, in-production, and finished goods stages. Additionally, we offer an exceptional warranty service, featuring a 1-year free replacement policy, excluding human-induced damage.
Q: Which certifications do you hold?
A: Our certifications comprise ISO9000, CE, Explosion-proof certification, and RoHs compliance. We can also provide quality and safety inspection certifications from third-party organizations before delivery.
Q: Is it possible to visit your factory?
A: We would be thrilled to welcome you! Please fly to Xian Yang airport, and we would be delighted to host you.
Q: Could you outline your warranty terms?
A: We confidently offer a comprehensive 12-month warranty period, ensuring your satisfaction.
Q: Can you provide OEM and customized services?
A: Yes, we proudly offer both OEM and ODM services. Our expert R&D department is poised to provide customized solutions tailored to your specific needs.
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