Q1: Is compatibility with phone cases assured?
A: Absolutely! Our product charges effortlessly through cases that are up to 8mm thick, including those made of plastic, silicone, or TPU.Q2: What causes my device to charge at a slower rate?
A: Check that your phone is compatible with 15W wireless charging. Note that non-Qi devices may experience reduced power.
Q: How promptly can I expect a response from you?
A: We are committed to reaching out to you at the earliest, guaranteed within 12 hours.
Q: Is it possible to receive sample products?
A: Certainly! We offer sample orders for you to evaluate quality and test the market. However, please note that the express shipping cost will need to be covered by you.
Q: When can production be scheduled?
A: Production commences without delay immediately following your product confirmation and receipt of prepayment.
Q: What is the expected delivery timeframe?
A: For small orders, anticipate a delivery time of approximately 3-5 working days, whereas larger orders require 10-15 days.
Q: What measures ensure quality control?
A: Our rigorous quality control process involves three inspection phases: initial, production, and final goods. Additionally, we offer an excellent warranty service with a one-year replacement policy for any defects not caused by human factors.
Q: Could you inform me about your certifications?
A: We hold ISO9000, CE, Explosion-proof certification, and are RoHs compliant. Prior to delivery, we can also provide quality and safety inspection certifications from third-party organizations.
Q: Is a visit to your factory feasible?
A: Absolutely! We warmly welcome you to visit. Simply fly into Xian Yang airport, and it would be our immense pleasure to host you.
Q: What are your warranty terms?
A: We proudly offer a robust 12-month warranty period.
Q: Are OEM and Customized services provided?
A: Yes, we offer both OEM and ODM services. Our professional R&D department is equipped to provide tailored solutions to meet your specific needs.
Audited Supplier 
){kind=link}