Q: How long will it take for you to respond to my inquiry?
A: We pride ourselves on swift communication and will reach out to you within 12 hours.
Q: Is it possible to obtain samples for evaluation?
A: Absolutely! We offer sample orders to facilitate quality assessment and market testing. Please note, the express shipping cost is your responsibility.
Q: How quickly can you commence production?
A: Production begins instantly upon your confirmation of the product and receipt of the prepayment.
Q: What is the estimated delivery time?
A: Typically, for smaller orders, expect a delivery time of 3-5 working days. Larger orders may take 10-15 days.
Q: How do you ensure the quality of your products?
A: Our stringent quality control involves three stages of inspection (initial, during production, and final). We also offer an exceptional warranty service with a one-year replacement guarantee for non-human damage.
Q: What certifications do your products possess?
A: Our products are backed by ISO9000, CE, Explosion-proof certifications, and RoHS compliance. Moreover, third-party quality and safety certifications can be provided prior to delivery.
Q: May I arrange a visit to your manufacturing facility?
A: We warmly welcome visits! Please fly into Xian Yang airport. It would be our great pleasure to host you.
Q: Could you elaborate on your warranty terms?
A: We provide a comprehensive warranty period of 12 months.
Q: Are OEM and customized services available?
A: Yes, both OEM and ODM services are offered. Our expert R&D team is ready to deliver tailored solutions for your needs.
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