Q1: Is the product compatible with phone cases?
A: Absolutely! Our product is meticulously engineered to charge effortlessly through phone cases up to 8mm thick, ensuring compatibility with materials like plastic, silicone, or TPU.Q2: What might cause my device to charge at a slower rate?
A: To ensure optimal charging speed, please verify that your phone supports 15W wireless charging. Devices lacking Qi technology may experience reduced power levels.
Q: What is your response time for inquiries?
A: Our dedicated team is resolute in providing prompt assistance, guaranteeing a response within an impressive 12-hour window.
Q: Is it possible to request samples?
A: Certainly! We offer sample orders to facilitate quality checks and market tests. Please be aware that express shipping costs will be borne by you.
Q: How quickly can production commence?
A: Production is initiated immediately upon receipt of both your product confirmation and prepayment, ensuring a swift start.
Q: Can you provide the expected delivery timeframe?
A: For smaller orders, anticipate delivery within 3-5 working days, while larger orders may require a more extended timeframe of 10-15 days.
Q: What are your quality control measures?
A: We implement a meticulous three-step inspection process that includes checks at the original, in-production, and finished goods stages. Additionally, our warranty service is exceptional, offering a 1-year free replacement policy, excluding human-induced damage.
Q: Which certifications do you hold?
A: We hold prestigious certifications such as ISO9000, CE, Explosion-proof certification, and RoHs compliance. Furthermore, we can provide quality and safety inspection certifications from third-party organizations prior to delivery.
Q: Is it possible to visit your factory?
A: We would be thrilled to welcome you! Please arrange your travel to Xian Yang airport, and it would be our pleasure to host you during your visit.
Q: Could you outline your warranty terms?
A: We proudly offer a comprehensive 12-month warranty period, ensuring peace of mind and satisfaction for our valued customers.
Q: Can you provide OEM and customized services?
A: Yes, we offer both OEM and ODM services. Our expert R&D department is poised to deliver tailored solutions to meet your specific needs.
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