Q: How long will you reply to me?
A: We are committed to responding to you promptly, with a maximum response time of just 12 hours.
Q: Can I get some samples?
A: Certainly! We offer sample orders for quality assessment and market evaluation. Please note that the express shipping cost will be borne by the buyer.
Q: How soon can you arrange your production?
A: Upon confirming your product and receiving the prepayment, we will initiate production immediately.
Q: What's the delivery time?
A: For small orders, expect delivery within approximately 3-5 working days. Larger orders may require 10-15 days.
Q: How do you control your quality?
A: Our quality control involves a thorough three-step inspection process covering initial, production, and finished goods. This is complemented by a robust warranty service, offering a one-year replacement guarantee for defects not caused by human damage.
Q: What certificates do you have?
A: We proudly hold ISO9000, CE, and Explosion-proof certifications, along with RoHS compliance. Additionally, third-party quality and safety inspection certifications can be provided before delivery.
Q: Could I visit your factory?
A: We warmly welcome you! Fly to Xi'an Yang airport, and we would be delighted to host your visit.
Q: What's your warranty terms?
A: We offer a comprehensive warranty period of 12 months, ensuring peace of mind for all our clients.
Q: Can you provide OEM & Customized service?
A: Yes, we offer both OEM and ODM services. Our expert R&D department is equipped to deliver customized solutions tailored to your unique needs.