Q: How long will you reply to me? A: We pride ourselves on swift communication and will respond within 12 hours.
Q: Can I get some samples? A: Absolutely! We offer sample orders for quality assurance and market evaluation. Please note that express shipping costs will apply.
Q: How soon can you arrange your production? A: Upon receiving your product confirmation and prepayment, we commence production immediately to ensure timely delivery.
Q: What's the delivery time? A: For your convenience, small orders are fulfilled within 3-5 working days, while larger orders require 10-15 days.
Q: How do you control your quality? A: Our rigorous quality control includes three inspection stages (original, production, and finished goods) complemented by a stellar warranty service—1 year of free replacement for any non-human damage.
Q: What certificates do you have? A: Our credentials include ISO9000, CE, Explosion-proof certification, and RoHs compliance. Additionally, third-party quality and safety inspection certifications are available before delivery.
Q: Could I visit your factory? A: We warmly welcome you! Please fly to Xian Yang airport. It would be our immense pleasure to host you.
Q: What's your warranty terms? A: We proudly offer a comprehensive 12-month warranty period.
Q: Can you provide OEM & Customized service? A: Yes, both OEM and ODM services are available. Our expert R&D department is ready to deliver tailored solutions for your needs.