Q: How long will you reply to me?
A: We are committed to contacting you promptly, with a maximum response time of 12 hours, ensuring that your inquiries are addressed swiftly.
Q: Can I get some samples?
A: Certainly, sample orders are available for quality assessment and market evaluation. Please be aware that the express cost will be borne by the buyer, providing you with an opportunity to thoroughly evaluate our offerings.
Q: How soon can you arrange your production?
A: Once we receive your product confirmation and prepayment, production will commence immediately, ensuring a seamless and efficient manufacturing process.
Q: What's the delivery time?
A: For smaller orders, anticipate a delivery time of approximately 3-5 working days. Larger orders may require 10-15 days, allowing us to maintain our commitment to quality and precision.
Q: How do you control your quality?
A: We implement a comprehensive three-step inspection process, covering initial, production, and finished goods. This is complemented by a robust warranty service, offering a one-year replacement guarantee for defects not caused by human damage, ensuring unmatched quality assurance.
Q: What certificates do you have?
A: We possess ISO9000, CE, and Explosion-proof certifications, alongside RoHS compliance. Furthermore, third-party quality and safety inspection certifications can be provided before delivery, ensuring complete transparency and confidence in our products.
Q: Could I visit your factory?
A: You are warmly invited to visit us! Simply fly to Xi'an Yang airport, and we would be delighted to host you, offering a firsthand look at our operations and capabilities.
Q: What's your warranty terms?
A: We proudly offer a comprehensive 12-month warranty period, underscoring our confidence in the quality and durability of our products.
Q: Can you provide OEM & Customized service?
A: Absolutely, we offer both OEM and ODM services. Our skilled R&D department is prepared to deliver expert solutions tailored precisely to your specifications, ensuring your unique requirements are met with precision and expertise.