Q: How long will it take for you to respond to my inquiry?
A: We are committed to responding promptly, within 12 hours, to ensure your queries are addressed swiftly.
Q: Are sample orders available?
A: Absolutely, you can place a sample order for quality assurance and market evaluation. Please note that express shipping costs will be your responsibility.
Q: What is the timeline for starting production?
A: Production will commence immediately upon your product confirmation and receipt of the prepayment, ensuring a swift start.
Q: What is your expected delivery time?
A: For small orders, expect delivery within 3-5 working days. Larger orders typically require 10-15 days.
Q: How do you maintain quality control?
A: Our rigorous quality control includes three comprehensive inspection stages—initial, in-process, and final—backed by a one-year warranty with free replacement for non-human damage.
Q: Which certifications do you hold?
A: Our products are ISO9000, CE, and Explosion-proof certified, with RoHS compliance. Third-party quality and safety certifications are available prior to delivery.
Q: May I visit your factory?
A: We warmly welcome you to visit! Please fly to Xian Yang airport, and it will be our pleasure to host you.
Q: What are your warranty terms?
A: We proudly offer a comprehensive 12-month warranty.
Q: Do you offer OEM and customized services?
A: Yes, we provide both OEM and ODM services, supported by our expert R&D department, ready to deliver tailored solutions to meet your specific needs.