Q: How soon will you respond to my inquiry? A: We pride ourselves on our promptness and will reach out to you at the earliest, certainly within a 12-hour window.
Q: Is it possible to receive samples? A: Absolutely, you can place a sample order to assess quality and test the market. Please note, the express shipping fee will be your responsibility.
Q: How quickly can you commence production? A: Production kicks off promptly upon receiving your product confirmation and prepayment, ensuring no time is wasted.
Q: What is the expected delivery timeline? A: For smaller orders, anticipate a delivery period of approximately 3-5 working days. Larger orders are fulfilled within 10-15 days.
Q: How is quality control managed? A: Our rigorous quality control process involves three inspection stages: original materials, during production, and finished goods, backed by a robust warranty service. We provide a one-year free replacement warranty, excluding human-induced damages.
Q: What certifications do you hold? A: Our products are certified with ISO9000, CE, Explosion-proof certification, and RoHs compliance. Additionally, third-party quality and safety inspection certificates are available before goods dispatch.
Q: May I visit your factory? A: We would be delighted to welcome you! Please fly into Xi'an Yang Airport. It would be our pleasure to host you. Q: What are your warranty terms? A: We provide a comprehensive 12-month warranty period.
Q: Can you offer OEM & Customized services? A: Yes, indeed! We specialize in both OEM and ODM services. Our skilled R&D department is equipped to deliver professional, tailor-made solutions for your needs.