Q1: Is the product compatible with phone cases?
A: Absolutely! Our product is designed to efficiently charge through cases up to 8mm thick, whether they're crafted from plastic, silicone, or TPU, ensuring convenience without compromise.Q2: What might cause my device to charge at a slower rate?
A: Please ensure your phone is equipped to support 15W wireless charging. Non-Qi devices may experience reduced power levels, impacting charging speed.
Q: What is your response time for inquiries?
A: Our dedicated team is committed to providing prompt assistance, ensuring you receive a response within 12 hours.
Q: Is it possible to request samples?
A: Certainly, we offer sample orders to facilitate quality checks and market tests. Please be advised that express shipping costs will need to be borne by you.
Q: How quickly can production commence?
A: Production will be initiated immediately upon receiving your product confirmation and prepayment, ensuring a swift start to meet your needs.
Q: Can you provide the expected delivery timeframe?
A: For small orders, expect delivery within 3-5 working days. Larger orders may require 10-15 days, ensuring a timely arrival.
Q: What are your quality control measures?
A: We conduct a meticulous three-step inspection process covering original, in-production, and finished goods. Our commitment to quality is further supported by an excellent warranty service, offering a 1-year free replacement policy, excluding human damage.
Q: Which certifications do you hold?
A: We proudly hold certifications including ISO9000, CE, Explosion-proof certification, and RoHs readiness. Upon request, we can provide quality and safety inspection certifications from third-party organizations before delivery.
Q: Is it possible to visit your factory?
A: We would be thrilled to welcome you! Please arrange your travel to Xian Yang airport, and it would be our pleasure to host you for a factory visit.
Q: Could you outline your warranty terms?
A: We proudly offer a comprehensive 12-month warranty period, providing assurance and support for your purchase.
Q: Can you provide OEM and customized services?
A: Yes, we offer both OEM and ODM services. Our professional R&D department is equipped to deliver expert solutions tailored to your specific needs.
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