Q: How quickly will you respond to my inquiries?
A: We pride ourselves on prompt communication and will get back to you within 12 hours, ensuring swift and efficient service.
Q: Is it possible to request sample products?
A: Absolutely! Sample orders are available for quality evaluation and market testing. Please note that the express shipping costs are the responsibility of the requester.
Q: When can production commence on my order?
A: Production will be initiated immediately upon receiving your product confirmation and prepayment, ensuring a swift turnaround.
Q: What is your typical delivery timeframe?
A: For smaller orders, expect delivery within 3-5 working days. Larger orders generally take 10-15 days, ensuring timely fulfillment.
Q: How is quality managed throughout the production process?
A: Our rigorous quality control includes three inspection phases—initial, during production, and final inspection. Additionally, we offer a comprehensive 1-year warranty with free replacements for non-human-induced defects.
Q: What certifications does your company hold?
A: We are proud to possess ISO9000, CE, Explosion-proof certifications, and are RoHs compliant. Moreover, third-party quality and safety inspection certifications can be provided before delivery.
Q: May I arrange a visit to your manufacturing facility?
A: We warmly welcome your visit! Simply fly to Xian Yang Airport, and it will be our pleasure to host you at our facility.
Q: What are the terms of your warranty?
A: We offer a comprehensive 12-month warranty period, ensuring peace of mind with your purchase.
Q: Are OEM and Customized services available?
A: Yes, we offer both OEM and ODM services. Our professional R&D department is equipped to provide tailored solutions to meet your specific needs.